Executive Certificate Program in Operations Management (EPOM)

Operations Management deals with management of resources in the production of goods and services. As a business strategy, operations management has been a key element in the improvement of productivity and quality, reducing costs and delivery times, and enhancing the value creation by firms. The competitiveness of the manufacturing and services has significantly contributed to the global economic growth.

In this course, we first review the processes and systems that affect the operations of firms. This is achieved through detailed analysis and description of different types of processes in production and service operations. Then, we discuss in detail the operational planning and control systems that enhance the competitiveness of firms. The objective of this course is to develop an understanding of the role of production and operations management in firms’ success.

The course equips managers and practitioners with the concept and practices of Operations Management in services and manufacturing sectors which will help develop an understanding of efficient and effective management of processes, resources and competencies. The programme has been designed to suit the requirements of managers involved in functional areas related to manufacturing, supply chain roles including design, procurement, production, logistics, sales and distribution, service delivery.

1. Introduction to Operations and Process Analysis
   1. Operations strategy framework – cost, quality, efficiency and strategic trade-offs
   2. Process view of operations
   3. Process design in manufacturing in service industries
   4. Managing operations and supply chain in post covid-19 world
   5. Inventory management
   6. Capacity planning
2. Analytics and Management Sciences
   1. Demand forecasting
   2. Analytical tools to solve operations and supply chain problems
      • Decision tree analysis
      • Mathematical programming models
   3. Simulating processes in service and manufacturing
3. Design of Lean Operations
   1. Introduction to Lean concepts in manufacturing and services
   2. Theory of constraints
   3. Lean in post covid-19 world
4. Quality Management
   1. Measures & dimensions of quality
   2. Statistical process Control
   3. Quality analytics
5. Supply Chain Design
   1. Strategic sourcing
   2. Supply chain innovations
   3. Distribution network design
   4. Supply chain strategy post covid-19
   5. Digital supply chains driven by blockchain, IoT, additive manufacturing
6. Cross – functional areas of management
   1. Fundamentals of macroeconomics and its impact of supply chains
   2. Understanding and analyzing financial statements
   3. Linking operations with financial parameters

Participants are expected to take up projects in areas of operations management related to their companies.

Candidate must have done Graduation (10+2+3 or equivalent) in any discipline with  50% marks, are eligible.

Apollo Tyres | Axis Bank | Deloitte | Genpact | Google | HCL Technologies | HSBC | IBM | ICICI